Shipping policy
At Solightify, we are committed to delivering your orders quickly and reliably. Below is a detailed overview of our shipping policy to ensure you have a smooth shopping experience with us:
1. Standard UK Shipping:
- Cost: Free delivery on all orders.
- Delivery Time: Your order will typically arrive within 3-5 business days from the date of dispatch. Please note that processing times may vary, especially during peak seasons or promotional periods.
2. Shipping:
- Free Delivery: Orders over £40 are Eligible for Free Standard Delivery.
- Orders below £40 are flat £2.99 shipping fee
- Delivery Time: Orders will arrive within the same 2-4 business days timeframe after dispatch.
3. Order Processing:
- We aim to process and dispatch all orders within 1-2 business days. If there are any delays due to high order volume or unforeseen circumstances, we will notify you as soon as possible.
4. Delivery Partners:
- We work with trusted delivery partners to ensure your solar lighting products reach you safely and on time. You will receive a tracking number once your order has been dispatched, allowing you to follow its journey right to your doorstep.
5. Special Instructions:
- If you have any specific delivery instructions or need to make special arrangements, please let us know when placing your order. We will do our best to accommodate your requests.
6. Unforeseen Delays:
- While we strive to meet all delivery times, there may be rare occasions where external factors cause delays. In such cases, we appreciate your patience and will keep you informed every step of the way.
7. Returns and Exchanges:
- If for any reason you are not completely satisfied with your purchase, please refer to our Returns and Exchanges policy for guidance on how to proceed.
Thank you for choosing Solightify! We look forward to brightening your spaces with our high-quality solar lighting products. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
